Vodafone users in north Norfolk have been experiencing another black out of mobile phone coverage over the past three days.
Customers in Sheringham, Bodham, West Beckham, Upper Sheringham and beyond have been complaining of a lack of signal since Friday, and took to the company’s online forum to complain.
The company said on Friday that they were experiencing “more dropped connections” on calls than they would expect, and would investigate.
They released a statement to the Labour Party on Monday stating the following: “We are sorry for the intermittent loss of coverage to some parts of North Norfolk. The air conditioning in the cabin at our site in West Runton became faulty which caused the site to shut down as the equipment overheated. This had a knock on effect to a number of other sites in the area as they link into the rest of the network through the West Runton site.
We have had engineers on site today and they have repaired the fault and sites in the area have returned to service.
We will continue to monitor the sites in the area to ensure that the coverage remains stable.”
Denise Burke, North Norfolk Labour’s prospective parliamentary candidate, said:
“I have been inundated with messages from Vodafone customers this weekend who live in north Norfolk who are once again suffering from the same problems they have been experiencing frequently in the last 12 months. They cannot make a call, they cannot receive a call, and they are at the end of their tether.
This issues highlights the problems we are facing in rural north Norfolk with phone signal. Even in areas where there is reportedly a good signal the infrastructure is so outdated that the connections are unreliable.
The phone companies need to get their heads together and come up with a solution that brings a decent phone signal to the many here in north Norfolk.”