Over 700 angry Vodafone customers living across north Norfolk have signed a petition in the last 48 hours demanding urgent action from Vodafone over lost phone signal.
Last month Vodafone assured customers that all faulty hardware at local masts had been replaced – but could not guarantee that faults wouldn’t occur further down the line. And over the Easter weekend customers living across Mundesley, North Walsham, Aylsham, Cromer, and Sheringham have suffered from the issue again.
North Norfolk Labour Party set up an online petition on Monday afternoon – www.vodafonenfk.com – to detail the stories of many Vodafone customers in the area who have received conflicting advice and have been unable to break free of their contracts.
In less than 48 hours over 700 local customers have signed – with some claiming now that Vodafone have been unable to identify any faults in the area this weekend. The topic was a conversation of a BBC Radio Norfolk debate earlier today (listen below).
Jono Read, press officer for North Norfolk Labour Party, said: “The statements from Vodafone are simply not good enough. They are expecting customers to fulfil their contract with the firm – but Vodafone cannot offer guarantees that they will their contract with their customers in north Norfolk.
Vodafone representatives are offering conflicting advice, with some asking customers to shell out more money for the equipment to help boost signals, while others are getting theirs free. They need to compensate all involved.
We are particularly concerned by the way Vodafone are treating some of those trying to leave their contracts early – with one local lady threatened with debt collectors and ending up in a small claims over the issue.”